Autocillin

Overview

Autocillin is the official mobile claims application for Zurich Insurance, one of Indonesia’s largest automotive insurance providers. The app allows policyholders to report vehicle damage, upload photo evidence, and track their claim status — all from their smartphone, without needing to visit a branch.

Challenge

Filing an insurance claim used to mean visiting a branch, scheduling an on-site survey, and submitting stacks of paper documents. The client needed a digital solution that could simplify this process for their nationwide customer base while keeping the experience straightforward and reliable.

Solution

We developed a mobile application for both Android and iOS, supported by a backend API and push notification system. The app walks users through the claim submission process step by step — from capturing damage photos to selecting a repair workshop — and keeps them informed throughout the process.

Key features:

• Claim Submission — guided flow for reporting damage with photo uploads
• Claim Tracking — real-time status updates from submission to repair completion
• Workshop Finder — locate nearby partner workshops by region
• Policy Management — view active policies and claim history

Results

• Customers can submit claims entirely from their phone, without visiting a branch
• Processing time reduced by eliminating paper-based steps and on-site surveys
• Real-time notifications keep customers informed at every stage of their claim
• Continuously maintained and enhanced to support millions of active policyholders